Cancellations & Returns
For orders valued above five thousand rand (R5,000 excluding VAT) that are cancelled,
a 15% handling and administrative fee will be charged. The company reserves the
right to cancel an order and impose a 15% handling fee in case of non-payment. In
the case of cancelled orders where layouts have been completed, a layout fee of one
hundred rand (R100 excluding VAT) per layout will be levied. Orders that include
multiple components requiring consolidation cannot be cancelled or returned once the
stock has been consolidated. No cancellations will be accepted after final artwork
approval and commencement of branding work. Should clothing items that have been
worn need to be returned, they must be laundered before being sent back for hygiene
purposes. A laundry fee of seven rand and fifty cents (R12.50) per garment will be
charged to your account if unclean worn clothing items are returned. We do not
accept returns of any consumables, perishable items, memory sticks, masks,
sanitisers, items which require assembly or consolidation as well as discontinued
and clearance items unless the stock is faulty. No cancellations will be accepted
after final artwork approval and commencement of branding work. No future orders
will be processed unless prior cancellation fees have been settled.
| Order Cancellation & Damages |
Once an order is confirmed, it becomes a binding contract and cannot
be cancelled. Any damages or shortages must be reported within
twenty-four (24) hours of collection or delivery.
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| Repair Returns |
Before repair work, a cost estimate will be provided to the customer
for approval. Repaired items not collected within thirty to ninety
days (30 to 90 days) after completion may be sold by the company to
recover costs.
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| Faulty Goods & Returns |
If a product supplied by Burnt Orange (Pty) Ltd is found to be
defective and/or covered under warranty, you must notify us within
five (5) days from the date of receipt. It is important to promptly
report any defective products or issues covered under warranty to
the company within this time frame. Failure to do so may affect your
eligibility for return or replacement.
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| Returns Approval: |
Written approval from the company management is mandatory for
returning collected stock. Returns will only be accepted with the
accompanying invoice/s. A 25% handling and administrative fee
applies to approved returns of collected stock. No future orders
will be processed unless prior cancellation fees have been settled.
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