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Terms & Conditions

These Terms and Conditions May Change

Welcome to the official website of Burnt Orange (Pty) Ltd. Throughout this website and in this document, we will refer to ourselves as "the company," "we," "us," and "our." These Terms and Conditions govern the use of our website, including the process of ordering, sales, and delivery of goods. By accessing or using this website, you agree to be bound by these Terms and Conditions. Our website provides a convenient platform offering a diverse range of products such as clothing, apparel, gifts, headwear, and display items. These products can also be customized and branded according to your specific requirements.

ORDER PLACEMENT
PAYMENT
Delivery & Courier
Cancellations & Returns
ORDER PLACEMENT
Placing Orders
How much is shipping and how long will it take?

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Order Acceptance

We reserve the right to accept or reject any order. Our acceptance relies on factors including product availability, accurate information provided (including pricing), and successful payment or authorization.

Limited Stock Availability

Please be aware that the availability of our products is limited. While we strive to promptly update our website with current stock levels, we cannot always guarantee availability. If any item becomes unavailable after an order is placed, we will notify you and provide a refund should an alternative not be available.

Price Changes

Prices shown on our website are subject to change without prior notice. Burnt Orange (Pty) Ltd retains the right to modify prices for goods or services offered.

Estimated Time of Arrival (ETA)

Although we regularly update ETA dates for our stock, unforeseen delays in supplier, shipping, or customs processes may occur. Therefore, the accuracy of these dates cannot be guaranteed. Lead times do not include weekends, South African public holidays, or Burnt Orange (Pty) Ltd annual shutdown period.

Branding Requests

In-house branding services are exclusively available for products procured from Burnt Orange (Pty) Ltd. These services are subject to additional charges over and above the product purchase price. Full payment for both the product purchase price and branding service charges is required before the commencement of the branding process.

Payment Information
Accepted Payment Methods
International Payments

Transactions from foreign banks may require a processing period of 4 to 7 business days. Orders linked to these transactions will be dispatched upon validation of payment in our account.

Approved Credit Facilities

In cases where credit facilities are extended by us, refer to your credit application document for an overview of the respective terms and conditions.

Delivery & Courier Serives

Burnt Orange (Pty) Ltd Fleet Delivery:

For large orders within the greater Johannesburg and Pretoria area, we provide an in-house delivery service. Delivery can be expected within 7-10 working days from artwork approval. Any extensions due to unforeseen circumstances will be communicated. * Lead-times quoted exclude public holidays and annual shutdown days. Please note that lead-times cannot be guaranteed.

Cancellations & Returns

Burnt Orange (Pty) Ltd Fleet Delivery:

Cancellation Policy

Payment Information
Order Cancellation & Damages

Once an order is confirmed, it becomes a binding contract and cannot be cancelled. Any damages or shortages must be reported within twenty-four (24) hours of collection or delivery.

Repair Returns

Before repair work, a cost estimate will be provided to the customer for approval. Repaired items not collected within thirty to ninety days (30 to 90 days) after completion may be sold by the company to recover costs.

Faulty Goods & Returns

If a product supplied by Burnt Orange (Pty) Ltd is found to be defective and/or covered under warranty, you must notify us within five (5) days from the date of receipt. It is important to promptly report any defective products or issues covered under warranty to the company within this time frame. Failure to do so may affect your eligibility for return or replacement.

Returns Approval

Written approval from the company management is mandatory for returning collected stock. Returns will only be accepted with the accompanying invoice/s. A 25% handling and administrative fee applies to approved returns of collected stock. No future orders will be processed unless prior cancellation fees have been settled.

Warranties
Guaranteed Goods

Warranty coverage is available for new goods through supplier-specific warranties or original manufacturer's warranties, however, it is important to note that certain goods exempt from product warranties may have latent defects, for which Burnt Orange (Pty) Ltd is not responsible.

Fitness for Purpose

Burnt Orange (Pty) Ltd does not warrant that the goods are suitable for any specific purpose.

Third-Party Content Disclaimer

Some content on this website may be sourced from third parties. Burnt Orange (Pty) Ltd does not claim ownership over such content and acknowledges that it is subject to the intellectual property rights of their respective owners.

Disclaimer

Your utilisation of the Website is undertaken entirely at your own risk, and you shall bear sole responsibility for any loss or risk arising from such utilisation or reliance on the information provided on the Website. Whilst we endeavour to ensure the accuracy and completeness of the content on the Website, we provide no guarantee as to its quality, timeliness, operation, integrity, availability, or functionality. We hereby disclaim any liability for any direct, indirect, or consequential damage, loss, or liability arising from your access or use of the Website and its content, unless otherwise mandated by applicable law. The Website and all information provided therein are provided "as is" without any warranty, whether express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement, as permissible under law. Any views or statements presented on the Website shall not necessarily reflect our views or statements. We make no warranty or representation, whether express or implied, that the information or files available on the Website are free from viruses or any other harmful data or code that may disrupt, disable, or compromise the operation, stability, security, functionality, or content of your computer system or network unless arising from our gross negligence or wilful misconduct.

We will only collect, and process personal information provided by users for specified purposes such as order processing, customer inquiries, enhancing user experience, and legal compliance.

We will not disclose or sell users' personal information to any third parties without explicit consent, except as required by law or to fulfil contractual obligations.

Users have the right to access, correct, or delete their personal information held by our website. These rights can be exercised by contacting our designated data protection officer via email, info@burnt-orange.co.za.

Our website may use cookies or similar technologies to improve user experience. Users can manage or disable cookies through their browser settings.

By using our website, users acknowledge and consent to the collection, processing, and storage of their personal information as described in this Privacy Policy. Please refer to our website footer for the complete Privacy Policy.

Collection and Processing of Personal Information
Third-Party Disclosure
User Rights
Use of Cookies
Consent

General

This Agreement represents the entire understanding between the parties, superseding any prior agreements or representations, whether written, oral, or implied. Neither party is bound by any terms, representations, or promises that are not explicitly recorded in this Agreement. Written documentation excludes data messages as defined in the ECTA, and "signed" refers to a handwritten signature without electronic intervention. No changes or cancellations of this Agreement (including this clause) shall be valid unless in writing and signed by or on behalf of both parties. "In writing" excludes data messages as defined in the ECTA, and "signed" refers to a handwritten signature without electronic intervention. No leniency or tolerance granted by either party shall be considered a waiver of any rights, and the granting party retains the right to enforce any rights against the other party, past or future. This Agreement does not create a partnership, joint venture, agency, or employment relationship between the parties. Neither party has the authority to bind the other or create liabilities on their behalf.

Annexure – Sample Policy

Burnt Orange (Pty) Ltd (“we” or “us”) recognizes that clients often require samples in order to evaluate products before finalizing a purchase decision. This Sample Policy has been created to outline the process, terms and conditions relating to the purchase, return and refund of product samples. Please read this policy carefully. By requesting or purchasing samples, you indicate that you have read and accepted our sample practices as set out below.

Sample Availability & Collection

1. Samples are available for purchase exclusively from our Johannesburg branch.
2. All sample orders must be paid for and collected within 5 working days from the invoice date.
3. If not paid and collected within this period, the order will be cancelled automatically.

Returns & Refunds of Samples

Not all samples are eligible for return. Please review the following conditions carefully:

Samples Not Eligible for Return

1. Samples with an individual product price of less than R50.00 (excluding VAT);
2. Any branded or customized items;
3. Consumables and perishables.

Samples Eligible for Return

Samples with an individual product price of R50.00 (excluding VAT) or more may be returned for a refund or credit provided that:

1. The items have not been used, worn, or damaged.
2. The items are returned in their original condition and packaging (any damage to the packaging will result in the samples not being accepted).
3. The return is accompanied by the original invoice.
4. The items are returned within 7 days of collection.

Refunds & Processing

If the returned samples are deemed acceptable by Burnt Orange (Pty) Ltd, in its sole discretion, a refund or credit note will be processed. Please allow up to 7 (seven) working days for inspection and finalization of refunds or credits.

If you have any questions regarding this Sample Policy, please contact our Customer Service Department by email at marketing@burnt-orange.co.za.

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